Orders

  • Where do you ship orders to?

    We are currently shipping orders to Canada, the United States, and Hong Kong.

  • When will my order be shipped?

    Our formulas are produced in small batches on a weekly schedule. Your order will be fulfilled about a week after it has been placed with us. After fulfillment, shipping times are between 5-10 days within Canada and the United States. We appreciate your patience.

  • How can I find my order's tracking information?

    If your order has been fulfilled and shipped, you can use the order confirmation email to view the tracking information. If you no longer have access to the confirmation email, you can view the order information by providing your email or phone number you used to place your order. View your ord...

  • May I cancel an order?

    Please contact our customer service, if the order has not yet been fulfilled we may be able to assist you with cancelling and order. Our cancellation window is 1 hour after the order is placed. Please provide the order number and the email or phone number you used to place the order.

  • May I change the delivery address for an order?

    Please contact our customer service, if the order has not yet been fulfilled we may be able to assist you with changing the delivery address of an order. Please provide the order number and the email or phone number you used to place the order.

  • May I ship my order to a forwarding service?

    Yes, we will deliver your order to a parcel forwarding company, however we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parc...

  • What services do you use for shipping?

    We currently ship packages to the US, Canada, and Hong Kong with Chit Chats. Shipment destinations near the Toronto Transit Commission (TTC) network are shipped with Good Foot courier service which provides meaningful employment for the neuro-diverse community.

  • My payment was declined, but I am seeing a charge on my account

    Banks and credit cards often show charges (as temporary holds) immediately, even for failed payments. These will usually reverse within 3-5 days. If the charge persists, it is best to contact your bank or credit card provider.